{{(review.stay_date ? (review.stay_date + '-01') : review.date_submitted) | date:"MMMM yyyy"}}
{{review.text}}
Hard Rock Hotel Riviera Maya Heaven
Hard Rock Hotel Riviera Maya Heaven
Relevant aspects
- Adult-only hotel
- High standard of cleanliness
- Pet-friendly hotel (fees, restrictions, and specific categories apply)
- Unlimited calls within Mexico, and to the United States and Canada
Loading recommendations
BEST PRICE ACCORDING TO YOUR SEARCH
Your selected option on Trivago
Your selected option on Kayak
{{vm.setRecomendationMetas()}}
{{vm.setRecomedationLabel()}}
{{room.name}} ({{room.rate.totalRooms}} {{vm.getRoom(room.rate.totalRooms)}})
- Free cancellation until {{room.rate.rate.cancellationPolicies.freeCancellationExpire | date: vm.dateConfig}}
- No prepayment needed, pay at the property
- Not refundable
- {{vm.mealplans[room.rate.rate.mealPlanCode]}}
Price per night
{{room.rate.rate.taxes.discount | number: 0}}%
{{vm.featuredRoom.name}} ({{vm.roomsTotal }} {{vm.getRoom(vm.roomsTotal )}})
- Free cancellation until {{vm.featuredRoom.rate.rate[0].cancellationPolicies.freeCancellationExpire | date: vm.dateConfig}}
- No prepayment needed, pay at the property
- Not refundable
- {{vm.mealplans[vm.featuredRoom.rate.rate[0].mealPlanCode]}}
Price per night
{{vm.featuredRoom.rate.rate[0].taxes.discount | number: 0}}%
Your selected option on Trivago
Your selected option on Kayak
Room type
Meal Plan
Price per night
Choose your room
Filter by meal plan
{{room.pictures.length}}
Unique Room
{{room.name + room.expedia}}
- Beds: {{room.bedding}}
- View: {{room.view + room.derbysoft}}
Unbeatable Offer
Select the plan:
- Free cancellation (until {{room.roomRateMobileSelected.cancellationPolicies.freeCancellationExpire | date: vm.dateConfig }})
- Not refundable
- Kids free {{room.kidsFreeTo | kidsAgeRange }}
- {{vm.getPromotionTranslation(room.roomRateMobileSelected.promotion)}}
{{room.roomRateMobileSelected.promotionValue}}
{{room.roomRateMobileSelected.bookingDates}}
{{room.roomRateMobileSelected.travelDates}}
Save -
when logging in You saved
Room per night
{{room.roomRateMobileSelected.taxes.discount | number: 0 }}%+
Total {{vm.boxData.nights}} {{vm.boxData.nights === 1 ? vm.lnMessages.nightm : vm.lnMessages.nighstm}} {{vm.boxData.rooms}} rooms
No prepayment needed, pay at the property
Up to {{vm.monthInterestData.title}}
{{ room.unavailableStatus.messages.title1 }}
{{ room.unavailableStatus.messages.title2 }}
{{ room.unavailableStatus.messages.needhelp }} {{vm.phoneBase | tel}}
This hotel has no availability on your selected dates {{vm.checkIn | date:'MMMM d' | capitalize}} to {{vm.checkOut | date:'MMMM d' | capitalize}} {{vm.checkIn | date:'d MMMM' | capitalize}} to {{vm.checkOut | date:'d MMMM' | capitalize}}
Suggested nearby dates {{vm.getRecomendateDatePax()}}
Search
Choose your room
Filter by meal plan
| Room type | Travelers | Your options | Price per night | Select rooms | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Loading rooms | ||||||||||||
Recommended for {{vm.getTitleRecomendedPax(room.recommendedRate)}} Unique Room {{room.pictures.length}}
|
| |||||||||||
+
Taxes included
Taxes not included
Total {{vm.boxData.nights}} {{vm.boxData.nights === 1 ? vm.lnMessages.nightm : vm.lnMessages.nighstm}} - {{vm.mealplans[rateCopy.mealPlanCode]}}
- Free cancellation Up to {{rateCopy.cancellationPolicies.freeCancellationExpire | date: vm.dateConfig }}
- You can pay later
- No prepayment needed, pay at the property
- Not refundable
- Kids free {{room.kidsFreeTo | kidsAgeRange }}
- {{vm.getPromotionTranslation(rateCopy.promotion)}}
- {{vm.getPromotionTranslation(rateCopy.promotion)}}
Loading rooms
Choose your room
Filter by meal plan
{{room.pictures.length}}
Unique Room
{{room.name + room.expedia}}
- Beds: {{room.bedding}}
- View: {{room.view + room.derbysoft}}
Unbeatable Offer
Select the plan:
- Free cancellation (until {{room.roomRateMobileSelected.cancellationPolicies.freeCancellationExpire | date: vm.dateConfig }})
- Not refundable
- Kids free {{room.kidsFreeTo | kidsAgeRange }}
- {{vm.getPromotionTranslation(room.roomRateMobileSelected.promotion)}}
{{room.roomRateMobileSelected.promotionValue}}
{{room.roomRateMobileSelected.bookingDates}}
{{room.roomRateMobileSelected.travelDates}}
Save -
when logging in You saved
Room per night
{{room.roomRateMobileSelected.taxes.discount | number: 0 }}%+
Total {{vm.boxData.nights}} {{vm.boxData.nights === 1 ? vm.lnMessages.nightm : vm.lnMessages.nighstm}} {{vm.boxData.rooms}} rooms
No prepayment needed, pay at the property
Up to {{vm.monthInterestData.title}}
{{ room.unavailableStatus.messages.title1 }}
{{ room.unavailableStatus.messages.title2 }}
{{ room.unavailableStatus.messages.needhelp }} {{vm.phoneBase | tel}}
Oh no. Something went wrong
Customer Reviews
{{vm.listReviews.ratings.guest.overall}}
Property Conditions
{{vm.listReviews.ratings.guest.condition}}Cleanliness
{{vm.listReviews.ratings.guest.cleanliness}}Service and Staff
{{vm.listReviews.ratings.guest.service}}Comodidad
{{vm.listReviews.ratings.guest.comfort}}
Staff Attention
{{vm.listReviews.ratings.guest.amenities}}Comfort
{{vm.listReviews.ratings.guest.comfort}}Location
{{vm.listReviews.ratings.guest.neighborhood}}Quality-Price
{{vm.listReviews.ratings.guest.value_for_money}}
Customers Say
Customers highlight the excellent sound quality, with deep bass and clear highs. They describe them as comfortable and with good noise cancellation. They also appreciate the design and battery life. However, some customers mention that the materials leave much to be desired, such as the simple plastic and synthetic leather of the headband.
Generated with AI from customer reviews
What guests liked most about this place
Review of {{vm.currentReview.reviewer_name}}
{{(vm.currentReview.currentImageIndex || 0) + 1}} / {{vm.currentReview.evidences.length}}
About hotel
Hard Rock Hotel Riviera Maya Heaven is an all-inclusive beach hotel only for adults, located in Puerto Aventuras, in the Riviera Maya. The hotel is 28 kilometers (16.8 mi) from Playa del Carmen and its famous Fifth Avenue, and 43 kilometers (25.8 mi) from the archaeological site of Tulum. The property is 88 kilometers (52.8 mi) from downtown Cancún and 186 kilometers (111 mi) from Chichén Itzá. Cancún International Airport (CUN) is 79 kilometers (47.4 mi) away. The 393 guest rooms and suites have a balcony or terrace, hammock, flat-screen TV, WiFi, and jacuzzi or whirlpool tub. Accommodations include two-bedroom suites with sitting and dining areas. The Rock Star suites have a private pool and Jacuzzi on the terrace, a selection of guitars, surround sound system, and Aerosmith decorative items. Some guest rooms offer access to the terrace on the third floor with a sun terrace, a Jacuzzi, and sun loungers. The hotel accepts pets (fees, restrictions, and specific categories apply). Hard Rock Hotel Riviera Maya Heaven offers recreational facilities that include two family pools and four adult-only pools. The hotel offers beach sports, three tennis courts, a rock-climbing wall, and a maze. Hard Rock Hotel Riviera Maya Heaven features 12 restaurants serving Mexican, Asian, Italian, and French specialties, five bars, and a nightclub, and offers 24-hour room service. The spa offers exclusive treatments, a beauty salon, an area for yoga, 75 treatment cabins, a steam room, saunas, and jacuzzis. For events and weddings, the property offers an area of 8,260 square meters (84,747 sq ft), including meeting rooms for up to 2,400 guests, outdoor spaces, and gardens. ***The local government has a mandatory tax of $26.06 MXN or $1.40 USD per room, per night, payable directly to the hotel. ***Guests should leave a mandatory safety deposit of $100.00 USD at check-in. ***Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.
Hotel services
Included services
- Steam bath
- Children's pool
- Jacuzzi
- Pool
- Plunge pool
- Bicycles
- Billiards
- Multipurpose court
- Snorkel equipment
- Gym
- Board games
- Kayaks
- Climbing wall
- Table tennis
- Beach
- Tennis
- Bellboy
- ATM
- Parking lot
- Connected rooms
- Wireless Internet
- Wheel chair ramps
- Wheelchairs
- Only adults
- High cleaning standard
- Cribs
- Concierge
- Credit cards are accepted
- Service animals
- Free local calls
- Ice machine
Services with extra charge
- Sauna
- Spa
- Temazcal
- Tour desk
- Car rental
- Yoga
- Extra beds
- Medical services
- Taxi stand
- Valet parking
- Business center
- Laundry services
- Event rooms
- Honeymoon special
- Room service
- Jewelry store
- Gift shop
- Wedding
- Boutique
- Pets
- Beauty salon
Restaurants & Bars
It has 15 restaurants.
Pizzeto
- Specialty / Type of cuisine Pizza
The Market
- Specialty / Type of cuisine International
Frida
- Specialty / Type of cuisine Mexicana, Regional
Ipanema
- Specialty / Type of cuisine Brasileña
Zen
- Specialty / Type of cuisine Asiática, Sushi
Cafetto
- Specialty / Type of cuisine Café, Comida casual, Té
Toro
- Specialty / Type of cuisine Steak
Ciao
- Specialty / Type of cuisine Italian
Le Petit Cochon
- Specialty / Type of cuisine French
Float
- Specialty / Type of cuisine Bebidas nacionales e importadas, Bebidas y botanas
Dive
- Specialty / Type of cuisine Domestic and Imported Drinks, Drinks and snacks
Sun Bar
- Specialty / Type of cuisine Bebidas nacionales e importadas
Martini Bar
- Specialty / Type of cuisine Domestic and Imported Drinks
Heaven Bar & Lounge
- Specialty / Type of cuisine Domestic and Imported Drinks
Rhythm Bar
- Specialty / Type of cuisine Domestic and Imported Drinks
Policies
Need-to-know information for guests at this property
Hotel all-inclusive meal plan
{{ item.title }}
{{ item.description }}{{$last && vm.toggleDescriptionAbout ? ' ...' : ''}}
Free cancellation
This hotel has Free cancellation
Book now, pay later
Create your itinerary paying $0.00
Other users searched for these accommodations
Didn't find the right hotel?
Try looking for more hotel options in Puerto Aventuras, Quintana Roo, Mexico
See more hotel options